The Untack — FAQs
Will it actually work for my back?
You won't know until you try it — which is why there's a 30-day trial. Use it most nights for a month. If it's not doing anything for you, send it back for a full refund. The risk is ours, not yours.
Is it hard to use when I'm exhausted?
No — that's the whole point. Position it under your back, pick a setting, lie down. Three steps. If you've got the energy to take your boots off, you've got the energy to use it.
Is it safe?
Yes, for general muscle comfort and relaxation. It's not a medical device and won't fix an injury — if something's genuinely wrong with your back, see a professional first. For everyday post-ride tightness, it's exactly what it's for.
Will it reach my lower back, or just sit on top of it?
It's shaped to sit into the curve of your lower back — the band that takes the load from riding and yard work. The heat and movement work into the muscle, not just warm the surface.
How does it feel — is it intense?
You're in control. It runs from gentle up to firm, and you change it with the remote. Some nights you'll want it low, some nights after a big day you'll turn it up. You decide, not the device.
Can I use it too much?
Use it as long as you like — there's no timer forcing you off. Most riders use it most evenings. Follow the guidance in the manual.
When will it arrive?
Orders are processed within 1–3 business days and typically arrive in 5-8 . You'll get tracking once it ships.
What's your return policy?
30-day money-back trial. Use it for a month, and if it's not for you, send it back for a full refund. No arguing, no hoops.
How do I get help if something's wrong?
Email support@untackedaftercare.com and a real person will sort it out.