Shipping policy

Order Processing

Orders are processed within 1–3 business days. Business days exclude weekends and Australian public holidays.

You’ll receive a confirmation email after ordering and another email with tracking information once your order has been dispatched.

Delivery Times

Estimated delivery after dispatch is 5–8 business days.

Please allow approximately 6–11 business days in total from placing your order to receiving it, including processing. These are estimates and may vary due to public holidays, weather, carrier disruptions or unusually high order volumes.

Tracking

A tracking link will be emailed to you when your order ships. Tracking information may take up to 48 hours to update.

Orders containing multiple products may arrive in separate packages.

Incorrect Addresses

Please check your delivery details carefully before ordering. If you notice an error, contact us immediately. We’ll try to update the address, but changes cannot be guaranteed once an order has been processed or dispatched.

Delayed, Missing or Damaged Orders

If your order is delayed, missing or arrives damaged, please contact us at support@untackedaftercare.com with your order number. We’ll investigate with the delivery provider and arrange an appropriate solution.