Returns & Exchanges
Our 30-Day Trial
We want you to actually use The Untack before you decide. That's why every order comes with a 30-day trial. Use it for a month — most nights, after riding, after the yard. If it's not right for you, send it back for a full refund of the product price. No arguing, no hoops.
How to start a return
Email us at support@untackedaftercare.com with your order number and we'll walk you through it. We'll send you the return address and instructions. Please don't send anything back before contacting us — we can't process returns we're not expecting.
What you need to know
- You have 30 days from the day your order arrives to request a return.
- The product can be used — this is a genuine trial, not a "must be sealed" catch. We just ask it comes back in one piece, with the remote and charging cable.
Refunds
Once we receive and check your return, we'll process your refund to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Exchanges
Need a different item or a replacement? Email support@untackedaftercare.com and we'll sort it. If it's a straight swap, we'll get the new one moving as soon as the original is on its way back.
Faulty or damaged items
If your Untack arrives damaged or develops a fault, contact us straight away at support@untackedaftercare.com with your order number and a photo. We'll replace it or refund it — your choice. This is on top of your rights under the Australian Consumer Law, which we don't try to limit.
Change of mind after 30 days
After the 30-day trial window we can't offer a refund for change of mind, but if there's a genuine fault, your Australian Consumer Law rights still apply — reach out and we'll help.
Questions?
Email support@untackedaftercare.com — a real person will answer.